[hidden]{display:none!important}.honeypot{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}.receipt{padding:20px;background:#eeede7;margin:22px 0}.receipt>span{display:block;font-size:10px;letter-spacing:.08em}.receipt>strong{display:block;font-size:24px;margin:7px 0 18px;letter-spacing:-.02em}.receipt label{font-size:11px}.receipt input{font-size:12px}.portal-body{background:var(--paper)}.portal-label{font-size:10px;letter-spacing:.12em;color:var(--muted)}.portal-main{padding-top:55px}.portal-heading{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:35px}.portal-heading h1{font-size:clamp(30px,4vw,50px);font-weight:500;letter-spacing:-.055em;line-height:1.2;margin:14px 0}.portal-heading p{font-size:13px;color:var(--muted);margin:0;max-width:570px}.entry-panel{display:grid;grid-template-columns:1fr 1fr;border:1px solid var(--line);max-width:950px;margin:45px auto 80px}.entry-copy{padding:40px;background:var(--orange)}.entry-copy h2{font-size:33px;letter-spacing:-.04em}.entry-copy p{font-size:12px;line-height:1.8;max-width:320px}.entry-panel form{padding:40px;display:flex;flex-direction:column;justify-content:center}.entry-panel label,.reply-form label,.admin-update label{display:flex;flex-direction:column;gap:8px;font-size:11px;margin-bottom:22px}.entry-panel .button{width:100%;margin-top:10px}.entry-panel .form-note{color:var(--muted)}.metrics{display:grid;grid-template-columns:repeat(4,1fr);border:1px solid var(--line);margin-bottom:28px}.metric{padding:19px 24px}.metric+.metric{border-left:1px solid var(--line)}.metric span{font-size:10px;color:var(--muted);display:block}.metric strong{font-size:30px;font-weight:500;line-height:1.4}.workspace-layout{display:grid;grid-template-columns:320px minmax(0,1fr);border:1px solid var(--line);min-height:600px}.workspace-layout.customer{display:block;max-width:920px;margin:auto}.workspace-layout aside{border-right:1px solid var(--line);padding:23px 18px}.inbox-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px}.inbox-heading h2{font-size:18px;letter-spacing:-.03em;margin:0}.icon-btn{background:none;border:0;font-size:24px;padding:0 8px;color:var(--ink)}.compact{min-height:39px;font-size:11px;padding:9px 15px}.list-note{font-size:9px;color:var(--muted);line-height:1.6}.ticket-item{display:block;width:100%;text-align:left;padding:19px 12px;background:none;border:0;border-bottom:1px solid var(--line);color:var(--ink)}.ticket-item:hover,.ticket-item.active{background:#eeede7}.ticket-item.active{box-shadow:inset 3px 0 var(--orange)}.ticket-item strong{display:block;font-size:13px;font-weight:500;margin:9px 0 4px}.ticket-item small{display:block;font-size:10px;color:var(--muted);overflow-wrap:anywhere}.ticket-item .item-id{display:block;font-size:9px;letter-spacing:.04em;color:var(--muted);margin-bottom:9px}.ticket-detail{padding:30px;min-width:0}.empty-state{display:flex;align-items:center;justify-content:center;flex-direction:column;min-height:450px;text-align:center}.empty-state>span{color:var(--orange);font-size:60px}.empty-state h2{font-size:30px}.empty-state p{font-size:12px;color:var(--muted)}.detail-top{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-bottom:23px}.ticket-id{font-size:11px;letter-spacing:.06em}.badge{font-size:9px;display:inline-block;padding:5px 9px;background:#e6e5df;white-space:nowrap}.badge.new{background:#ffded5;color:#9a2a13}.badge.waiting{background:#fff0ba;color:#705308}.badge.in_progress{background:#dde8ff;color:#254e9c}.badge.completed{background:#dfeede;color:#286029}.ticket-detail h2{font-size:28px;margin:0 0 8px;letter-spacing:-.035em;overflow-wrap:anywhere}.detail-date{font-size:10px;color:var(--muted)}.brief-meta{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin:26px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:20px 0}.brief-meta dt{font-size:9px;color:var(--muted);margin-bottom:4px}.brief-meta dd{font-size:12px;margin:0;overflow-wrap:anywhere}.block-label{font-size:10px;letter-spacing:.06em;margin:25px 0 12px;font-weight:500}.brief-text{font-size:12px;line-height:1.9;white-space:pre-wrap;overflow-wrap:anywhere}.admin-update{margin:30px 0;padding:20px;background:#eeede7}.admin-update label{margin:0 0 16px}.admin-update .button{width:100%}.conversation-heading{display:flex;align-items:center;justify-content:space-between;gap:15px;border-top:1px solid var(--line);padding-top:22px;margin-top:30px}.conversation-heading h3{font-weight:500;font-size:17px;letter-spacing:-.03em;margin:0}.message{padding:17px 19px;margin:14px 0;background:#eeede7;border-left:2px solid #bbb}.message.admin{background:#ffebe4;border-left-color:var(--orange)}.message-head{display:flex;justify-content:space-between;gap:12px;font-size:10px}.message-head strong{font-weight:500}.message time{color:var(--muted);font-size:9px}.message p{font-size:12px;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere;margin:10px 0 0}.no-messages,.closed-note{font-size:12px;line-height:1.8;color:var(--muted);padding:18px 0}.reply-form{margin-top:25px}.reply-form textarea{border:1px solid var(--line);padding:14px;min-height:120px}.reply-form .button{width:100%}.notice-inline{font-size:11px;line-height:1.7;color:var(--muted)}.quote-box{background:#fbe6d7;padding:15px 19px;font-size:13px;white-space:pre-wrap;overflow-wrap:anywhere}.portal-foot{margin-top:55px;padding:20px 0;border-top:1px solid var(--line);display:flex;justify-content:space-between;gap:20px;font-size:9px;color:var(--muted)}#global-error,#submit-error{font-size:12px;color:#9e2015;line-height:1.7;white-space:pre-wrap}button:disabled{cursor:wait;opacity:.6}.count-note{font-size:10px;color:var(--muted);margin:12px 0}.ticket-list-empty{font-size:12px;color:var(--muted);padding:25px 8px}.action-status{font-size:11px;line-height:1.7;color:#286029}
@media(max-width:900px){.workspace-layout{grid-template-columns:260px minmax(0,1fr)}.ticket-detail{padding:23px}.entry-panel form,.entry-copy{padding:30px}.portal-label{display:none}}
@media(max-width:650px){.portal-main{padding-top:35px}.portal-heading{align-items:flex-start;flex-direction:column;margin-bottom:25px}.portal-heading h1{font-size:34px}.portal-heading p{font-size:12px}.entry-panel{grid-template-columns:1fr;margin-top:30px}.entry-copy{padding:25px}.entry-copy h2{font-size:28px}.entry-panel form{padding:25px}.workspace-layout{display:block}.workspace-layout aside{border-right:0;border-bottom:1px solid var(--line)}#ticket-list{max-height:330px;overflow:auto}.metrics{grid-template-columns:repeat(2,1fr)}.metric:nth-child(3){border-left:0;border-top:1px solid var(--line)}.metric:nth-child(4){border-top:1px solid var(--line)}.metric{padding:15px 20px}.metric strong{font-size:27px}.brief-meta{grid-template-columns:1fr}.ticket-detail{padding:22px 18px}.ticket-detail h2{font-size:25px}.portal-foot{flex-direction:column;gap:10px}.detail-top{align-items:flex-start}.message-head{flex-direction:column;gap:3px}}